Jewelry Design

HELP CENTER

Let Us Help

DO YOU HAVE A CUSTOM JEWELLERY ALTERATIONS SERVICE FOR YOUR PRODUCTS?

Yes! If you've ever wanted that necklace or bracelet say, and thought I wish it was longer/ shorter, we can adjust it all free of charge with your order. Just send us your dimensions of how you would like it to look, and we will do our utmost to accommodate your request. The same goes for certain types of earrings that we can swap around the fixings, from stud to wire and vice versa. Please add a note to your order, and we're onto it straight away.

WHAT’S THE BEST WAY TO CARE FOR MY JEWELLERY?

Our designs are made using the finest 925 silver, recycled 925 silver, and top-grade beautiful gem-stones. Therefore to maintain their beauty, avoid contact with hairsprays, perfume, and lotion products - as these can cause silver to tarnish.
Frequently polish your treasures using a silver polishing cloth, easily picked up from major supermarkets. Please avoid using "silver dip' as it is too harsh and unnecessary should you follow these simple steps.
When not wearing your pieces, carefully store them in their original pouch/ box or zip lock bag to maintain their shine, and they will love you forever!

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards through our safe, secure online payment gateway.

Visa Debit

Visa Credit

Mastercard

American Express

Electron or Maestro

Paypal

SHIPPING INFO

We aim to get your purchase out to you the same working day, or the very next at the latest.

Your brand new sparkly treasures will be lovingly packaged in our beautiful branded recycled gift boxes, pouches or bags; depending on the item.

We usually use 1st class Royal Mail or equivalent.

Estimated delivery time currently, due to the pandemic is 3 -5 working days; this has improved in some areas.

We offer free UK postage over £30/ free international over £50; the buyer is responsible for import and customs charges.

We cannot be accountable for delays caused by couriers.

We do offer a limited click and collect option also. Please contact us for more information.